Service Department at Ken Garff Volkswagen Gilbert

It was not bad art all. my front power windows couldn’t retain their memory function, and the app show that they were open. I have a 2024 Jetta so it's all covered, thankfully. The only thing that would’ve made it better is a loaner. I live kind of far away, so it was a trek to get to on that rainy ...

1 - Oil change was great. However, waiting 2.5 hours was far too long. 2 - I asked to check other items (emergency brake and tire pressure messages) and suddenly my service was estimated to be 3 days. Really??? 3 - Garff provided a car wash — THANK YOU! However, no vacuum.

The Service Advisor, Steven, and the Technician, Chris, were amazing in helping me to feel heard and to address my concerns with my vehicle. The level of communication I thought was above and beyond. They explained everything in detail and once the service was performed, Chris explained what was don...

We were getting check engine messages and brought our car in to get it checked. The service advisor was 99% sure it was the battery. He got it right in, tested it and confirmed it was the battery. Replaced it quickly and we were on our way in less than an hour.

Decent service but the service advisors were ambivalent to my presence. They also didn't have enough concern to call me by my name when my car was ready, I was just "hey man" . Also the coffee is nice but you should not be using styrofoam cups for hot coffee, we know better in 2025. Get paper cups. ...

Simple 20k service. Arrived and waited 8 minutes for someone to come out. Told them reason for visit and they sent me to a store within the dealership and they directed back to where I came in. Stood around for 5 minutes for personal conversations to subside until someone helped me. Completed servic...

Steve was beyond helpful by keeping me updated on every step of my repairs. He coordinated with my insurance company and even arranged to have my rental car returned to the agency so that I did not have to deal with that. I have been using Ken Garff for my maintenance and vehicle purchases for years...

The service department is excellent. They always greet me promptly and ask what I am there for. Dropped off my 24 Atlas for a recall. They promised it could be picked up by the end of the day. They called two hours later (early) to come in to pick my car up. I recommend Ken Garff VW service. Thanks

I brought my VW Atlas to the dealership in response to a recall (updating the infotainment system). I was met with a genuine smile and hello by folks at the front desk and even eye contact as they said, “we’ll be right with you…” Although the service department was jumping with customers dropping of...

I can’t say enough good things about Steven Cobarrubias and the customer service at this Volkswagen dealership. Even though I have a dealership just minutes from my house, I gladly drive over an hour to come here—that’s how much I trust and value the team. Every time I visit, they go above and beyon...